Frequently Asked Questions

Bridgestone Crossing Owners Association

Community FAQs

Architectural

What types of exterior modifications can I make to my home without requiring approval of the association?

All permanent changes to the exterior of your house need to be approved

Where do I find my community's architectural modification request form?

The architectural modification request form can be found in TownSq. To access this feature, please login to your community portal and select the Architectural Review feature on the left-hand side. From there, select “Submit Project” and fill in the necessary fields. You will even notice the ability to upload any files or pictures you may have! And a reminder, once you submit your project, simply log back in to see the status of your request in real time, anytime!

What's the process for submitting the application? How long does it take to get approval?

Once the application is submitted and the $60 fee collected in TownSq, it will be reviewed by the Architectural Review Committee. This committee is tasked by the Board of Directors to review each submission to determine that the request is in compliance with the association’s architectural guidelines. A response from the committee may take as many as 30 days from the date of submission. Please ensure that you provide as much information as possible with your application to avoid delays.

What is the status of my application?

You may see the status of your ACC submission in real time in TownSq. Simply log in to TownSq and click on your project to see your status at any time! If you have not seen any progress or heard from the Community Manager or Architectural Review Committee within 20 days from the date of submission, please submit a request via TownSQ or email your Community Manager at HACCManager@Goodwintx.com.

Board Meetings

Board Meetings are quarterly and usually via zoom

How do I find out when the next Board meeting takes place?

Board Meeting dates and times are typically noticed via the News and Events section of TownSQ. If you have registered your email address, we will also send meeting details via email in advance of the meeting.

Where can I find copies of the most recent Meeting Minutes?

Meeting minutes are posted in the Documents section of TownSQ.

Common Area Maintenance

What does the Association maintain and what am I responsible for maintaining?

The Association maintains the common areas. Homeowners are responsible for picking up after themselves and should not leave anything out that doesn’t belong. Homeowners should also report any damage or situations that effect the association.

I need to report a maintenance issue to a common area in the community...

We sincerely appreciate your efforts in alerting our management team of any maintenance issues in your community. Please submit a request via please submit a request via TownSq and include a picture and as much detail as possible where applicable. You will be able to track the status of your request via TownSq.

What is the trash/waste pick-up schedule for my community?

Tuesday and Friday

What is the bulk pick-up schedule for my community?

How do I get electric/gas/water?

The owner is responsible for obtaining these services.

Compliance

I just received a violation notice. Who can I talk to about it?

Covenant violation related inquiries can be directed to our Compliance Department at HOUCompliance@Goodwintx.com and or your community manager HBCOmanager@goodwintx.com. Additional contact information is available on the notice you received.

I need to report an issue with a neighbor's home.

Please submit a request via please submit a request via TownSq and include a picture and as much detail as possible where applicable. Remember also that we are not the police, and any unlawful actions need to be reported first to the proper authorities.

When does your compliance driver come through our community?

The schedule will vary, but our compliance drivers typically visit the community monthly. Spot inspections are also completed.

Is there a list of do's and don'ts I can give to my tenant?

A copy of the community’s Covenants, Conditions and Restrictions can be found on your community’s website by visiting www.goodwintx.com and entering your community’s name in the “Find My Community Page” field at the top right corner of our webpage.

Contacts

We have a team of industry professionals standing by to assist you. Here are the various ways you can reach us:

TownSq App: Submit a request via our web and mobile application.

Customer Service Team: Available Monday-Friday, 8:00 AM-6:00 PM.

855-289-6007 or info@goodwintx.com. Live Chat is available on our website at www.goodwintx.com.

KEITH MADDOX, Community Manager: By phone at 281-706-8959 (Office) Via email HBCOmanager@goodwintx.com.

Compliance Team: Covenant violation related inquiries can be directed to compliance@goodwintx.com.

How can I reach the Board of Directors?

You are invited to address the Board of Directors at the next scheduled Board Meeting or by submitting a request via TownSq.

Documents

Who do I contact about Amenities

The document needed is on town square under documents / forms

Where can I find the governing documents of the association?

A copy of the community’s governing documents can be found on your community’s website by visiting www.goodwintx.com and entering your community’s name in the “Find My Community Page” field at the top right corner of our webpage.

A copy of the community’s governing documents can be found under the documents section of TownSq.

Financial

What is my balance?

You can view your account balance by logging in to TownSq. You may also request your balance by contacting our Customer Service team Monday-Friday, 8:00 AM-6:00 PM by phone, 855-289-6007, or via email at info@goodwintx.com. Live Chat is available on our website at www.goodwintx.com.

How do I pay my assessment?

For your convenience, we offer several payment options:

Option 1: Mail-In Your Payment to the following address:

(HBCO – Bridgestone Crossing Community

c/o Goodwin Processing Center

PO Box 93447

Las Vegas, NV 89193-3447

Option 2: TownSq website (www.TownSQ.io) or mobile application. Your account balance is also available by accessing your TownSq account.

From the web:

From the top of your home page feed, select the account you’d like to make a payment on.

Click “make a payment” to choose from a menu of options including pay your open balance, set up a recurring payment or make a one-time custom payment.

From the TownSq App:

From the top of your mobile feed, choose the account you’d like to make a payment on.

Click “make a payment” to choose from a menu of options including pay your open balance, set up a recurring payment or make a one-time custom payment.

TownSq offers both ACH and debit/credit card payment options. When making credit card payments online, there is a $1.50 convenience fee plus 3.5% of the total payment amount. This fee is based on your assessment. When making a payment via e-check, there is a $1.50 convenience fee.

Option 3: Bank Bill Pay Service - If you use a bill payment service that automatically makes payments for you, please change the name of the payee and the address for payment to the PO Box address referenced above. You will need to note your account number and association code (HACC) in the memo section of your check.

Can I pay my assessment with a credit/debit card?

Yes, credit/debit cards are accepted through TownSq.

From the web:

From the top of your home page feed, select the account you’d like to make a payment on.

Click “make a payment” to choose from a menu of options including pay your open balance, set up a recurring payment or make a one-time custom payment.

From the TownSq App:

From the top of your mobile feed, choose the account you’d like to make a payment on.

Click “make a payment” to choose from a menu of options including pay your open balance, set up a recurring payment or make a one-time custom payment.

TownSq offers both ACH and debit/credit card payment options. When making credit card payments online, there is a $1.50 convenience fee plus 3.5% of the total payment amount. This fee is based on your assessment. When making a payment via e-check, there is a $1.50 convenience fee.

What is my property code?

Your Property Code is HARCC

What is the Management ID?

6587

When is my assessment due?

January 1st (Late February 1^st)

Why does my account show a negative number?

A negative number means that you have a credit balance.

I received a letter about a past due assessment. Who can I talk to about these fees?

Contact our Customer Service team Monday-Friday, 8:00 AM-6:00 PM by phone, 855-289-6007, or via email at info@goodwintx.com. Live Chat is available on our website at www.goodwintx.com.

Who can I talk to about setting up a payment plan?

Contact our team at delinquencies@goodwintx.com. A member of our team will be happy to assist you however possible.

What is my assessment paying for?

Your community’s assessment pays for the operating expenses of the association. This can include utilities, road maintenance, landscaping, amenity maintenance, insurance, etc..

Where can I find my account number?

You can find your account number in your billing statement or coupon book. If you cannot locate your account number, please contact our Customer Service team at 855-289-6007.

Insurance

My lender is asking for a copy of the association's insurance. Where do I get this information?

Contact our Customer Service team Monday-Friday, 8:00 AM-6:00 PM by phone, 855-289-6007, or via email at info@goodwintx.com. Live Chat is available on our website at www.goodwintx.com. You can also submit a request through TownSq.

Owner Information

How do I update my contact information/mailing address?

Resales

How do I get a lender questionnaire completed?

Community Archives https://marketplace.communityarchives.com/login

How much does a lender questionnaire cost?

Please go to Community Archives https://marketplace.communityarchives.com/login; create a login.

Where do I obtain a resale certificate?

Community Archives https://marketplace.communityarchives.com/login

I'm the Lender and would like to get a statement. Is there a charge for this?

Community Archives https://marketplace.communityarchives.com/login

What is the community's rental/leasing policy?

Homeowners are responsible for all actions of the tenants

Homeowners are responsible to inform renters of all rules and/or changes in the rules.

No Owner shall be permitted to lease his residence for transient or hotel rental purposes.

No residence shall be rented for overnight rentals or any rental term shorter than 6 months.

The legal Owner takes full responsibility of any and all their tenant's damages and/or fines. Failure to stay current on monthly assessment will result in indefinite removal of access care and facility usage.

Prior to the tenant taking occupancy of a residence, the Owner shall deliver to the Board a copy of the executed Rental Agreement which includes language placing the renter under obligation to observe the covenants and rules of the community.

What is the community's pet policy?

Animals kept in any residence shall be properly sheltered and cared for.

Pets shall not create a nuisance, and the following acts may constitute a nuisance:

o causing damage to the property of anyone other than the pet owner;

o causing unsanitary conditions;

o defecating on any Common Areas and Facilities when the feces are not immediately cleaned up by the responsible party;

o barking, howling, whining, or making other disturbing noises in an excessive or continuous fashion;

o harassing passersby by lunging at them or chasing vehicles;

o attacking or threatening to attack people or other domestic pets; or

o otherwise acting so as to unreasonably bother, annoy or disturb other residents or unreasonably interfering with their right of peaceful and quiet enjoyment of their Units.

All pets shall be kept on a hand-held leash except when at owner's residence. Violators may be subject to an additional fine.

Pets may not be tied to any permanent structures on Common Areas and Facilities, nor allowed to linger unattended in any part of the Common Areas and Facilities. Violators may be subject to an additional fine.

Pet owners shall be responsible for the pickup and proper disposal of any pet waste. Feces is not allowed to be thrown into bed planters, or any common areas.

Pet owners are fully responsible for personal injuries and/or property damage caused by their pet to any Common Area and Facilities, including grass and landscaping.

Any violation of municipal sanitary regulations and nuisance ordinances shall also be deemed a violation of these Rules.

What is the community's parking policy?

No repairs or maintenance work shall be done on any vehicle on Common Areas, including mobile oil changes, other than for emergency repairs.

No vehicle shall be parked in the BRIDGESTONE CROSSING COMMUNITY with "For Sale" signs, except when the vehicle is driven regularly with proper registration.

All vehicles parked in the BRIDGESTONE CROSSING COMMUNITY must be properly registered and must properly display an appropriate permit in designated areas. Unregistered vehicles or vehicles with expired registration are subject to towing, with or without notice, at the owner's expense.

No vehicle shall be parked in any manner that impedes access to the Common Areas and Facilities or restricts any legal parking place.

Residents shall park no more than 2 vehicles per unit in the BRIDGESTONE CROSSING COMMUNITY at any time. Residents are required to utilize the garage and utilize their connecting driveway to park.

Residents may not park in parking stalls marked "VISITOR" unless such VISITOR signage provides for Resident parking hours. Regardless, VISITOR parking may not be utilized for more than 24 hours without moving or overnight for more than 5 days in a 30-day period.

Any vehicle in violation of these rules may be towed by the Association, with or without notice, at the owner's expense. Homeowners may contact a towing company, independent of the Board, if access to the Homeowner's parking garage is impeded by another parked vehicle.

Any additional signage posted by the Association restricting parking must be complied with irrespective of whether an amended to these Rules has been adopted.

Parking rules are posted to Town Square in the documents section.

TownSQ

What is TownSQ?

TownSQ is an all-in-one mobile app designed to help you connect, collaborate and stay up-to-date with your community – any time on any device. TownSQ streamlines operations for board members and simplifies community living for homeowners. With TownSQ you can:

Easily communicate with neighbors, community managers, and board members

Manage your account and pay online

Get up-to-date community news and events

Request and review status of service inquiries

Participate in community polls

Access community forms and documents

And more…

How do I register for TownSQ?

Registering for TownSQ is fast and easy. Follow the steps below to get started:

Visit https://app.TownSQ.io/ais/sign-up

Enter your Account Number and Zip code (Physical property address)

Provide your email address and create a password

I'm getting an error when I try to register for TownSQ. Can you help?

Contact our Customer Service team Monday-Friday, 8:00 AM-6:00 PM by phone, 855-289-6007, or via email at info@goodwintx.com. Live Chat is available on our website at www.goodwintx.com.

How do I change my email preferences for TownSQ notifications?

Once you have logged in to TownSQ, you can edit your notification preferences by editing your profile. To edit your profile, click on your name in the top right-hand corner of the TownSQ page and a drop down will appear with the “Edit Profile” link.

How do I submit a request in TownSQ?

Once you have logged in to TownSQ, click the “Requests” link on the menu bar on the left-hand side of your screen.

I forgot my TownSQ password, how can I reset it?

Visit https://app.TownSQ.io/user-recovery to reset your password.